| It seems that many consumers will continue to be making “costly calls" after the coming deadline of 13 June. | 
| ||
“Government cuts off costly calls” On 13 December 2013, the government advised that it had taken action to end use of expensive telephone numbers for enquiries and complaints from customers.
← Click the image to read the news release
← Click the image to read the news release
The deadline of 13 June 2014 had long been known as the latest date by which the provisions of the EU Consumer Rights Directive had to be incorporated in law, so this confirmed a period of 6 months in which the final stages of the elimination of costly calls could be completed.
With 6 weeks left to go, we note two major omissions from attainment of the government objective:
- The Financial Conduct Authority has recently announced that it will delay taking action in parallel for perhaps another year - see announcement of FCA consultation
- Citizens Advice has recently announced that its Consumer Service will continue using a costly number until September - see “Citizens Advice phonelines”
There must now be doubt about whether traders will be ready to comply with the law in time.
See below a briefing listing over 300 well known brand names which currently stand in breach of the forthcoming regulations.
See below a briefing listing over 300 well known brand names which currently stand in breach of the forthcoming regulations.
Click image to view / download briefing
RSS Feed
