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Parliament debates the ‘Telephone Tax’

30/6/2013

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Following our announcement of the debate and the issuing of a briefing in this blog posting, the debate took place and the proceedings are recorded here.
We have published comments and clarifications on the points made by the various contributors to the debate.
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tt_debate_briefing.pdf
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We have also issued a news release, anticipating the NAO report, which is expected to be published very shortly.
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nao_awaited.pdf
File Size: 594 kb
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Parliament to debate the ‘Telephone Tax’

24/6/2013

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At 11 am on Wednesday 26 June, RIchard Burden MP will introduce a debate entitled “Cost of non-geographic telephone numbers used by Government” in the Westminster Hall chamber.
We have prepared and circulated a briefing paper for members attending the debate, and others
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wh130626.pdf
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'Telephone Tax' to be investigated by the NAO

11/6/2013

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Our news release covers the background to this issue, the result that must surely be obtained and the consequences of retention.

Given the effect of a previous NAO investigation on HMRC, and now after Ofcom announcements, we are confident that the “Telephone Tax” will be clearly seen for what it is
tt_investigated.pdf
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The 'Telephone Tax'

20/5/2013

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This news release introduces the term "Telephone Tax", and explains how the Telephone Tax applies in relation to government policy and other activity.
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telephone_tax.pdf
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Another victory - the campaign continues, encouraged

27/4/2013

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NHS GPs using Surgery Line
The Daily Mail today announces that NHS England is starting to get to grips with the issue of GPs breaching their contracts by using 0844 numbers.
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Click to read the news release issued prior to action by NHS England
We hope this will be the start of a long delayed effort to ensure that all GPs are swiftly moved to compliance, as well as simply preventing further breaches.
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Click to read - Is this the end of premium rate lines to call your GP? NHS orders doctors to drop 40p a minute charges
Central Government
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Click to view the announcement by HMRC to parliament
We are pleased to note that HMRC has begun the process of moving over from 0845 to 03 numbers by "the end of the summer".
This HMRC news release covers the first phase of this operation, which was completed on schedule.
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Click to hear about the DWP statement
The DWP has declared that it will not be following what HMRC is doing. Whilst being fair to taxpayers, the government will still  impose charges on pensioners, job-seekers, the disabled and other benefit claimants.
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Click to read our release on the DWP situation
Ofcom and the Big Question
Ofcom has now announced the details of the "unbundled tariff". We await the reaction that will follow when this is finally confirmed (following a necessary brief period of consultation).
We are pressing "The Big Question" to see if this will lead to companies abandoning the imposition of "Service Charges" or if they will be prepared to declare them.
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Click to read about "The BIg Question" and the Ofcom measures that cause it to be posed
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084, 0800 and 03 numbers - parliamentary briefing

18/3/2013

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As the Public Accounts Committee congratulates HMRC on its decision to withdraw its Service Charge, DWP's decision to retain the Service Charge is reported and we await details of Ofcom's measures in Simplifying Non-Geographic Numbers, this briefing aims to ensure that parliamentarians are adequately aware of the issues.

It includes a special caution for those who call for use of 0800 numbers when the significant and largely unnecessary, cost is not justified.
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mp_briefing_084_0800_03.pdf
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DWP to retain 0845 numbers

18/3/2013

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BBC Money Box today revealed that Iain Duncan Smith has confirmed, in a letter to John Healey MP, that DWP will be retaining 0845 numbers under the new arrangements shortly to be announced by Ofcom.
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The picture is based on an Ofcom example of how Service Charges will be advised.
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Listen to the item as broadcast
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Click to read our news release
dwp_retains_0845.pdf
File Size: 490 kb
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Public bodies - telephone numbers (parliamentary briefing)

11/2/2013

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public_bodies_-_parliamentary_breifing.pdf
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This briefing is issued to MPs and others, to provide an update on the position with public bodies using 084 telephone numbers.
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Coverage of the Gloucestershire NHS move from 0845 to 0300

6/12/2012

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As advised in our media release, the move from 0845 to 0300 was completed on 26 November.
It is now being publicised and discussed.
Click on the items below (including the link within the animated Google ad).

Read the forum
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Show / Hide the ad
Hear the coverage
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Item includes a fair telecoms campaign contribution
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Parliament debates DWP using 0845 numbers

22/11/2012

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dwp_0845_debate_briefing_pack.pdf
File Size: 1124 kb
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dwp_debate_media_release.pdf
File Size: 550 kb
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Watch the debate on Parliament TV
See our media release and briefing materials (above).
“In an adjournment debate in the House of Commons yesterday, John Healey MP made a strong case for the DWP to switch from 0845 to using 03 numbers. Responding for the government, DWP Minister of State Mark Hoban MP was unable to offer any meaningful objection.”
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