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Nuisance calls - regulatory tweak - clarification

26/2/2015

Clarification of points raised in media coverage of the change to statutory regulations covering nuisance calls

This briefing is to follow our participation in media coverage of the announcement that the statutory regulations covering the imposition of penalties for making “nuisance calls and texts” will be changed. We have made our point for now - this briefing is simply to clarify the issues.

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‘Free’ charity helplines will have to own up to their charges on calls to 084/087 numbers (from 1 July)

17/2/2015

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This news release has been distributed to selected media organisations and relevant parties.

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We have long been drawing attention to the “rip off” of callers by inappropriate use of 084/087 telephone numbers in many areas. Some of these have been addressed, albeit with remaining breaches by businesses, public bodies and NHS providers.

We are aware that many helplines have significant funding issues, but we cannot accept the idea that funding be provided by service users, unless this is clearly declared. It is however unlikely that it would be deemed acceptable to declare a charge for most, if not all, of the 55 services we have listed (there are more!). We are therefore surprised that so many cases remain where declaration of the telephone Service Charge is now imminent.

After some consideration, we feel that this matter must now be brought to public attention, so that efforts in pursuit of an acceptable solution may be maximised.

We will continue to attack delinquent businesses, public bodies and NHS providers for their “rip off”, but we can no longer exclude third sector helplines.

We are reluctant to draw too much attention to specific examples; however a quick read through the list will doubtless cause the eyebrows to be raised on finding certain cases.

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'UK Calling' PR exercise steps up a gear

9/2/2015

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As 1 July gets closer, Ofcom will be increasing the publicity for the two major changes that will come into effect on that day.

In the last week, adverts (as shown to the right) have appeared in all national newspapers.

A video has been released explaining the changes.

More detail will continue to be added to the website - ukcalling.info.

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Nuisance calls - regulatory tweak - clarification

‘Free’ charity helplines will have to own up to their charges on calls to 084/087 numbers (from 1 July)

'UK Calling' PR exercise steps up a gear

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