- Service numbers (08, 09 and 118) | There are several strands of action to ‘clean’ these up:
- clear pricing brought in by Ofcom as part of UK Calling, including the requirement for all users to declare their Service Charge;
- the Consumer Contracts Regulations (CCR), which require customer helplines cost no more than the basic rate;
- regulation by the FCA on financial firms requiring customer helplines to cost no more than the basic rate (because the CCR doesn’t apply to them), and;
- a move away from 084 numbers by the public-sector.
- Use of 084 numbers in the NHS | These are banned in England and Wales, but many GPs and other service providers, such as hospitals, continue with their use regardless. In November 2013 NHS England wrote to affected practices telling them that they will be in breach of contract if they fail to take all reasonable steps to see that patients don’t call expensive 084 numbers to speak to them.
The issues listed above are those of current focus for the campaign. We’re always open to suggestions for other issues that the campaign may focus on.