Blog Archives

Government acknowledges failure to stop Nuisance Calls

19/3/2015

Click the image below to see our news release in response to the government acknowledgement of the need to protect vulnerable people from nuisance calls.

Committing the next government to spend £3.5M to this end, as announced in the budget statement is a good thing in itself, but the absence of an effective plan and action to stop the problem remains disappointing.

two_ways_of_dealing_with_nuisance_calls.pdf
File Size:	349 kb
File Type:	pdf

Download File

0 Comments

Response to FCA Consultation

12/3/2015

0 Comments

We have today submitted a response to the FCA consultation on Improving complaints handling.

Although most of the provisions relate only to complaints, the proposed requirement for use of only "basic rate" numbers relates to all post-contract contact - mirroring the relevant provision of the Consumer Contract Regulations - albeit at least 12 month late.

Our major concern is that the revised rules have been drafted in apparent disregard of the forthcoming "Clear Call Rates for Everyone". Not only does this make them unnecessarily complex, it also serves to undermine the clarity which the new regime will introduce.

(We have written to Ofcom, copying the FCA, about the points made around consultation question 19. We have already published comment on this topic and more will follow shortly.)

Click on the image to view the text of our response.

fca_response.pdf
File Size:	543 kb
File Type:	pdf

Download File

0 Comments

Scots GPs to be banned from using 084 numbers

11/3/2015

0 Comments

The Scottish Government has today launched a consultation on a ban of use of 084 numbers by NHS GPs in Scotland.

See our news release and hear our contribution to a discussion on BBC Radio Scotland, by clicking on the images below.

scotland_gps_consultation.pdf
File Size:	383 kb
File Type:	pdf

Download File

with captions and details using the fairtelecoms radio player

mp3 file (your default player)

0 Comments

Nuisance calls - media blitz

7/3/2015

0 Comments

Wednesday 25 February 2015 was a busy day following the government announcement (made through a ‘leak’ to the Daily Mail the previous day) of the removal of one of the limitations to the penalty powers of the Information Commissioner's Office in relation to Nuisance Calls.

Sadly, many media organs replicated a mistaken interpretation of the current situation; thereby exaggerating the benefit of the small, but necessary, change that was to be applied to the regulations - see “Nuisance calls - regulatory tweak - clarification”.

We contributed to 5 TV and 7 Radio items on the news that day - see the schedule below.

nuisance_calls_media_broadcast_schedule_-_wednesday_25_february_2015.pdf
File Size:	500 kb
File Type:	pdf

Download File

0 Comments

Government acknowledges failure to stop Nuisance Calls

Response to FCA Consultation

Scots GPs to be banned from using 084 numbers

Nuisance calls - media blitz

Archives

Categories