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Government acknowledges failure to stop Nuisance Calls

19/3/2015

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Click the image below to see our news release in response to the government acknowledgement of the need to protect vulnerable people from nuisance calls.

Committing the next government to spend £3.5M to this end, as announced in the budget statement is a good thing in itself, but the absence of an effective plan and action to stop the problem remains disappointing.
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two_ways_of_dealing_with_nuisance_calls.pdf
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Response to FCA Consultation

12/3/2015

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We have today submitted a response to the FCA consultation on Improving complaints handling.

Although most of the provisions relate only to complaints, the proposed requirement for use of only "basic rate" numbers relates to all post-contract contact - mirroring the relevant provision of the Consumer Contract Regulations - albeit at least 12 month late.

Our major concern is that the revised rules have been drafted in apparent disregard of the forthcoming "Clear Call Rates for Everyone". Not only does this make them unnecessarily complex, it also serves to undermine the clarity which the new regime will introduce.

(We have written to Ofcom, copying the FCA, about the points made around consultation question 19. We have already published comment on this topic and more will follow shortly.)

Click on the image to view the text of our response.
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fca_response.pdf
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Scots GPs to be banned from using 084 numbers

11/3/2015

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The Scottish Government has today launched a consultation on a ban of use of 084 numbers by NHS GPs in Scotland.

See our news release and hear our contribution to a discussion on BBC Radio Scotland, by clicking on the images below.

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scotland_gps_consultation.pdf
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   with captions and details using the fairtelecoms radio player
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mp3 file (your default player)
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Nuisance calls - media blitz

7/3/2015

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Wednesday 25 February 2015 was a busy day following the government announcement (made through a ‘leak’ to the Daily Mail the previous day) of the removal of one of the limitations to the penalty powers of the Information Commissioner's Office in relation to Nuisance Calls.

Sadly, many media organs replicated a mistaken interpretation of the current situation; thereby exaggerating the benefit of the small, but necessary, change that was to be applied to the regulations - see “Nuisance calls - regulatory tweak - clarification”.

We contributed to 5 TV and 7 Radio items on the news that day - see the schedule below.
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nuisance_calls_media_broadcast_schedule_-_wednesday_25_february_2015.pdf
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