the fair telecoms campaign
  • Home
  • About
    • Aims
    • David Hickson
  • Issues
    • Service numbers (084, 087, 09 and 118) >
      • UK Calling >
        • UK Calling: Clear call rates
        • UK Calling: Free calls to freephone numbers
      • Consumer Contracts Regulations
      • Financial services basic rate calls
      • Public-sector 084 numbers
      • Ofcom - Simplifying non-geographic numbers
      • When are 084 calls more expensive than geographic rate?
    • Use of 084 numbers in the NHS >
      • Chronology
      • NHS England letter - Ban on 084 numbers
      • NHS 084 numbers - Evidence of call charges
      • Submit details of NHS GP with 084 number
    • Closure of 0500 range
    • ICSS
    • Nuisance calls
  • Blog
  • Media
    • Docs
    • News
    • TV
    • Radio
  • Supporters
    • Register your support
  • Links
  • Contact

TWO inquiries into Nuisance Calls

14/7/2013

0 Comments

 
Picture
click to read
On Thursday (11 July) we commented on the amount of NOISE being made about Nuisance Calls.
Picture
click to read announcement
On Friday (12 July) the Culture Media and Sport (Select) Committee announced an inquiry into Nuisance Calls.
Picture
click to read article
On Sunday (14 July) the Sunday Post confirmed that the All Party Parliamentary Group on Nuisance Calls would also be conducting an inquiry into the matter.
(Note our comment at the foot of the piece.)
Picture

We have issued a release outlining our probable contributions to these inquiries.
two_inquiries.pdf
File Size: 591 kb
File Type: pdf
Download File

0 Comments

Call cost information from Surgery Line

8/7/2013

0 Comments

 
It has been reported, and confirmed, that some Surgery Line users are extending call durations (by a few seconds) by including a call cost information message on 0844 numbers.
The message (listen below) suggests that the pence per minute rate charged by BT before 4 January 2011 is 'typical' and offers no other specific information.
This seems to do nothing more than confirm Daisy's view that 0844 numbers are unsuitable for use by NHS surgeries. Only those BT landline users who breach the terms of their chosen Call Plan pay for calls to geographic rate numbers, so any call charge and setup fee makes the call more expensive. Whether it is 5p, 0.5p or £5 per minute makes no significant difference.

Click to play / pause
sugeryline_call_cost.mp3
File Size: 499 kb
File Type: mp3
Download File

0 Comments

BBC on GPs using 0844 numbers (old and new)

8/7/2013

0 Comments

 
See below (left) the latest item of coverage by a local BBC TV news programme.

As the presenter of another similar item cast doubt over the claim that this was an “exclusive” story, we thought it might be interesting to put together a playlist of the 13 items that we have been involved with - from September 2007. (See below right). Not all items include familiar faces; contributions by ‘campaigners’ are often made without appearance or named acknowledgement.
Coverage of NHS GPs with 0844 numbers by BBC Look North (North East and Cumbria)
Picture
Click to view
Playlist of all BBC TV items of NHS GPs with 0844 telephone numbers (from 2007 to date)
Picture
Click to view
0 Comments

GPs giving up 0844 numbers - a debate begins

7/7/2013

0 Comments

 
Following the BBC Look North (North East and Cumbria) coverage of a GP practice continuing to use a 0844 number, the practice has responded with a statement on its website.
As this includes the invitation, “Please do not hesitate to get in touch with us if you have any questions or concerns” we have responded with an open message (see below).
We hope that media interest will stimulate similar debate with every other similar, committed and concerned, practice in the same position - our arguments will remain essentially unchanged.
Picture
oldwell.pdf
File Size: 531 kb
File Type: pdf
Download File

0 Comments
    Please feel free to comment. We approve all comments before publishing.

    Archives

    October 2015
    August 2015
    July 2015
    April 2015
    March 2015
    February 2015
    January 2015
    December 2014
    November 2014
    October 2014
    September 2014
    August 2014
    July 2014
    June 2014
    May 2014
    February 2014
    January 2014
    December 2013
    November 2013
    October 2013
    August 2013
    July 2013
    June 2013
    May 2013
    April 2013
    March 2013
    February 2013
    January 2013
    December 2012
    November 2012
    October 2012
    September 2012
    May 2012

    Categories

    All
    Bbc
    Consumer Contracts Regulations
    Consumer Rights Directive
    Daisy Surgery Line
    Dwp
    Fair Telecoms News Releases
    FTC Big Question
    Hmrc
    John Healey MP
    NHS Bodies
    NHS England
    NHS GPs
    NHS Kent
    Nuisance Calls
    Ofcom Contract Price Increases
    Ofcom Nuisance Calls
    Ofcom Simplifying Non Geographic Numbers
    Parliament
    Radio
    Telephone Tax
    Television
    Tfl
    UK Calling

    RSS Feed

Powered by Create your own unique website with customizable templates.