Aims of the campaign

The Fair Telecoms Campaign (fairtelecoms) is recruiting supporters to identify issues, report cases and assist with:

• Creating a fair relationship between consumers and providers in a regulated competitive market for telecoms services.
• Making transparent (thereby eliminating inappropriate) commercial relationships between callers and those they call.
• Working with regulatory bodies, e.g. Ofcom, BEIS, FCA, Phone-paid Service Authority, etc, and campaigning through the media and by direct contact.
• Aiming to focus on issues that are relevant and where campaigning pressure is demanded and likely to produce results.
• Currently addressing:
  • promoting compliance with BEIS, FCA and PSA regulations banning usage of premium rate 084, 087, 09 and 118 numbers,
  • raising awareness of Ofcom's requirement to declare call charges alongside remaining 084, 087, 09 and 118 numbers,
  • expansion of premium rate regulation currently imposed on some ICSS providers to cover all such usage irrespective of prefix used,
  • abuse of those seeking help, by charities using premium rate 084 and 087 numbers,
  • unnecessary and "foolish" use of premium rate 084 and 087 numbers by various box offices and ticket agencies,
  • raising awareness that calls to ordinary landline and mobile numbers are best made using an inclusive call plan covering all such calls made,
  • introduction of regulations to prevent nuisance marketing calls being made in problem sectors especially noting that after-the-fact penalties have done little to reduce this menace - and most of those penalties remain unpaid,
  • cleaning up, or eliminating, the 070 range of numbers,
  • cases of clearly improper use of 084 telephone numbers by NHS NHS providers,
  • responding to industry consultations, e.g. Ofcom, BEIS, FCA, PSA, etc, where appropriate.​

Led by experienced campaigner David Hickson (NHS.Patient).

Amended: 2017-10-20