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Last month we reported Two Inquiries into Nuisance Calls. The fair telecoms campaign has presented initial written evidence to the inquiry by the Culture Media and Sport Committee of parliament into Nuisance Telephone Calls and Texts. (see below) We have also been invited to submit oral evidence to the Committee. This will take place in a session at 10:30 on Tuesday 3 September 2013. The proceedings will be shown live on the web, at http://www.parliamentlive.tv, and will be available to watch later there and on BBC Parliament. All evidence, written and oral, will be published by the committee itself - see the inquiry webpage.
Those who are not following dh_fairtelecoms on Twitter may be interested to view a conversation with Scottish and Southern Energy over its use of expensive telephone numbers for customer enquiries and its recent decision to comply with the law regarding nuisance calls.
The primary thread of exchanges may be viewed at this link. The "branch" discussion covering the misrepresentation of the cost of calling 080 numbers may be viewed at this link. Under the current draft BIS regulations (#39), companies will not be able to use 080 numbers for customer enquiries and complaints for the time being. They will not become "a non-geographic number to which, under the OFCOM requirements, calls must be free of charge" until the currently proposed Ofcom requirement for them to be free of charge comes into effect. This will not happen until at least 9 months after the Consumer Rights regulations. “Customers they [SSE companies] already have a relationship with or potential customers who have previously agreed to a call” is a fair definition of those who are not covered by the provisions of PECR #21. Consent to unsolicited voice calls in person is assumed unless the number is registered with the Telephone Preference Service.
Click on the play button above, or download the audio file, to hear a recording of a complete telephone call.
Please add your comments below, as to what you think this call … a) should have cost; and b) what it might have cost. More information will follow.
No, campaigners have not all been off on their Summer Holidays. Quite the reverse; the events that are happening and the work being done has caused a temporary pause in the updating of the News Feed. We see this as a valuable record to be preserved, so all will be brought up to date.
Some recent happenings have now been recorded and there are many more waiting to be added. This will create a surge in the daily email notifications that can be obtained at this link. Twitter followers of @DH_fairtelecoms will see this too. The feed viewer will soon be updated to allow selective viewing by topic / date range etc. as it currently only shows all the most recent items. This is a very exciting time for the campaign with developments on many fronts and public awareness and interest increasing. Any offers of help with the coordination of campaigning efforts would be most welcome. |
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