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This release draws attention to the imminent closure of the consultation on implementation of the provisions of the EU Consumer Rights Directive, notably article 21 which requires a ban on use of expensive telephone numbers for "post contract" contact.
It stresses the need for responses to ensure that the scope is as comprehensive as possible, and also makes the point that this formal prohibition must be used to indicate what is generally unacceptable.
It stresses the need for responses to ensure that the scope is as comprehensive as possible, and also makes the point that this formal prohibition must be used to indicate what is generally unacceptable.
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