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The extracts from media coverage of this story, shown below, offer an encouraging sign of the message about the cost of calling 0845 numbers now being presented fairly.
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Pending possible discussions with the NAO about the detail of its calculations, the following briefing has been issued to give additional information and some insight into the published figures.
Whilst exceptional waiting times are unacceptable, the improper use of 0845 numbers is a quite sufficient issue of concern in itself.
Whilst exceptional waiting times are unacceptable, the improper use of 0845 numbers is a quite sufficient issue of concern in itself.
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