the fair telecoms campaign
  • Home
  • About
    • Aims
    • David Hickson
  • Issues
    • Service numbers (084, 087, 09 and 118) >
      • UK Calling >
        • UK Calling: Clear call rates
        • UK Calling: Free calls to freephone numbers
      • Consumer Contracts Regulations
      • Financial services basic rate calls
      • Public-sector 084 numbers
      • Ofcom - Simplifying non-geographic numbers
      • When are 084 calls more expensive than geographic rate?
    • Use of 084 numbers in the NHS >
      • Chronology
      • NHS England letter - Ban on 084 numbers
      • NHS 084 numbers - Evidence of call charges
      • Submit details of NHS GP with 084 number
    • Closure of 0500 range
    • ICSS
    • Nuisance calls
  • Blog
  • Media
    • Docs
    • News
    • TV
    • Radio
  • Supporters
    • Register your support
  • Links
  • Contact

Ofcom agrees - 'Fixed means Fixed'

27/10/2013

0 Comments

 
Earlier in the year we joined in a joint response to an Ofcom consultation on “Price rises in fixed term contracts”.
We have welcomed the outcome with a news release …


… and contributed to TV news coverage of the story.

Picture
Click on image to view consultation response
fixed_means_fixed.pdf
File Size: 309 kb
File Type: pdf
Download File

Picture
Click image to view clip
0 Comments

Response to Ofcom consultation on in-contract price increases

18/3/2013

0 Comments

 
Picture
in-contract_price_increases_response.pdf
File Size: 486 kb
File Type: pdf
Download File

A consultation by Ofcom on changes to the rules that govern price rises during fixed-term contracts has just closed. fairtelecoms has responded as part of the Consumer Forum for Communications (CFC).

At the moment, providers can increase charges and don’t have to let customers leave, without penalty, where increases aren’t of “material detriment”. The definition of this term varies by provider which results in inconsistency across the market.

Our view is that consumers should be free to leave contracts without having to pay a penalty when a provider increases the charge for the core part of a package. Where equipment, such as a mobile handset, was supplied as part of the deal, a provider should be free to charge for it for the remaining portion of the term.
0 Comments

Ofcom consults on freeing consumers from mid-contract price rises

3/1/2013

0 Comments

 
Picture
ofcom_contract_consultation.pdf
File Size: 448 kb
File Type: pdf
Download File

0 Comments
    Please feel free to comment. We approve all comments before publishing.

    Archives

    October 2015
    August 2015
    July 2015
    April 2015
    March 2015
    February 2015
    January 2015
    December 2014
    November 2014
    October 2014
    September 2014
    August 2014
    July 2014
    June 2014
    May 2014
    February 2014
    January 2014
    December 2013
    November 2013
    October 2013
    August 2013
    July 2013
    June 2013
    May 2013
    April 2013
    March 2013
    February 2013
    January 2013
    December 2012
    November 2012
    October 2012
    September 2012
    May 2012

    Categories

    All
    Bbc
    Consumer Contracts Regulations
    Consumer Rights Directive
    Daisy Surgery Line
    Dwp
    Fair Telecoms News Releases
    FTC Big Question
    Hmrc
    John Healey MP
    NHS Bodies
    NHS England
    NHS GPs
    NHS Kent
    Nuisance Calls
    Ofcom Contract Price Increases
    Ofcom Nuisance Calls
    Ofcom Simplifying Non Geographic Numbers
    Parliament
    Radio
    Telephone Tax
    Television
    Tfl
    UK Calling

    RSS Feed

Powered by Create your own unique website with customizable templates.