Our view is that very little is needed in terms of new legislation to address this problem - simply a few tweaks, the need for which has been accepted. The focus must be on measures to achieve compliance, including proper regulation and enforcement action by those best placed to achieve compliance. These are the respective sectoral regulators, not Ofcom and the ICO.
Not only is this unnecessary, apart from the situation of those who wish or need to have a call filtering device, it can also lead to worthless effort or expenditure. There are companies who seek to exploit the problem of nuisance calls for financial gain, in many cases overstating the likely benefit of what they offer and in some cases being engaged in outright scams.
Whilst TPS Limited is not itself wholly blameless in respect of improperly raised expectations, it publishes a list of those known to be engaged in offering products and services that are likely to be misrepresented.
Our stated conclusions are that:
- Many companies exploit people's vain hope that there is something that they themselves can do about nuisance calls.
- The only way to deal with the problem is for proper standards of conduct and compliance with the law to be enforced by those able to undertake such action.
Subsequent to this original blogging, we appeared in a review of action taken in 2013 by Money Box listeners. This included a number of (sometimes entertaining) ways of dealing with Nuisance Calls - perhaps in the hope of avoiding recurrence. The serious point is the further demonstration of the degree of annoyance suffered, as shown by the lengths that people will go to in an attempt to avoid Nuisance Calls.