Changes to 08, 09 and 118 numbers confirmed
In December 2013 Ofcom confirmed that the Unbundled Tariff will be implemented by June 2015 giving phone companies and users of 084, 087, 09 and 118 numbers just over 18 months to prepare. Calls to freephone numbers, which begin 0800 and 0808, will become free-to-call from mobile phones on the same date.
Consumer Rights Directive
The Consumer Rights Directive came into force in the UK and across Europe on 13 June 2014. It stipulates post-contract customer helplines must cost no more than the “basic rate”.
In the UK, the resulting Consumer Contract Regulations mean companies must offer 01, 02 or 03 numbers for customer enquiries, renewals, cancellations, refunds and complaints. We are monitoring compliance.
Government use of 084 numbers
The Cabinet Office has issued guidance on telephone numbering within Government. It says that geographic rate numbers, which begin 01, 02 and 03, should be the default choice.
Is your doctor still using an expensive number?
NHS England, the body which commissions GP services in England, has issued a letter to practices telling them they will be in breach of contract if they don’t take reasonable steps to stop charging premium rates. We suggest you print a copy and take it to your NHS GP Practice.